Help & Advice
Independent VS Franchised Dealers
“It’s a common misconception that having your new car serviced at an independent garage will void your warranty, and that you must go to a franchised dealer. This is absolutely not the case, and in fact under European Law, the Block Exemption Regulations give you the right to have your vehicle serviced, maintained and repaired at an independent garage of your choice, without invalidating your warranty. This is as long as the independent garage services the vehicle according to the manufacturer’s schedule using parts which are of “equivalent quality”.
So, what are the benefits of having your new car looked after by an independent garage? Well, the most obvious one is the cost saving you’ll enjoy. New cars don’t come cheap and it’s likely you’ll have invested a serious amount of money into yours, so why needlessly waste money going to a main dealer?
The Independent Garage Association recently polled 2,000 of its members and the statistics are quite startling. The poll showed that the average labour cost is just over £40 for independent garages, whereas the same rate for main dealers is currently much higher.
It’s only natural to assume that the cost saving will mean a sacrifice in quality, right? Wrong! Independent garages have access to the same level of technical information and parts as main dealers and train their staff to the same levels too. There is no compromise on the quality of work you’ll receive at an independent garage, meaning you’ll receive both great service and fantastic value.
It’s also worth pointing out that you’ll have a far more positive experience at an independent garage, which are often family run businesses, because they rely on your continued custom, and will go that extra mile to ensure you keep going back. Main dealers don’t rely so much on retained customers, and more often than not, you’re just another statistic. Technicians at independent garages are well and truly part of the local community, they’ll shop at the same grocers as you and take their kids to the same school as yours. By choosing an independent garage you’re reinvesting money back into your local community, which can only be a good thing!
Don’t fall for the myth that states you need to have your vehicle serviced at a main dealer. By going to a local, trusted independent garage you’ll not only receive a level of service that is at the very least on a par, but you’ll also save yourself a lot of money at the same time, money that can go towards your next new car!”
Information sourced from www.trustmygarage.co.uk
Your Right To Choose Who Repairs Your Vehicle
Insurance companies will have their preferred body shops, which they will encourage you to use, however as the owner of the vehicle you are in the driving seat and you have the legal right to decide who repairs your vehicle.
There are countless benefits when dealing with a specialist independent repair company like us who answers directly to you and whose business (not to mention reputation and pride) depends on doing the best possible repair for our customers.
C.C.Riley Limited has access to the latest repair technologies and will ensure your vehicle is repaired exactly to the original manufacturer’s standards and with genuine OEM parts, helping preserve the future value of the vehicle and maintaining any remaining warranty.
Our highly trained staff have many years’ experience and knowledge of body shop repairs for all makes and models of vehicles whilst our advanced estimating systems allow us to accurately and fairly price all repair work whether minor or extensive.
We will liaise with your insurance company and their engineers at all stages providing you with regular progress updates.
For an estimate or for further information, please contact us.
Non Fault Accident Repair ClaimsDid you know - if you get involved in a car accident that’s not your fault, you could still lose out? You could lose your no-claims bonus. You might have to pay an insurance excess and the chances of getting a replacement ‘like for like’ car is remote. You don’t have to automatically use your motor insurer, you are legally entitled to use a repairer of your choice. Talk to us about using one of our associated accident managment companies and we will take the stress out of your accident repair.